Exchange and returns

Return window

You may request a return or an exchange within three days of receiving your order, provided the product is unused and in its original condition with all packaging and accessories.

Items that cannot be returned

For the safety of our customers, the following items are not accepted for return unless they arrive damaged or differ from the order:

• Perfumes and personal care products once the original seal is opened.
• Fresh flowers and perishable products.
• Personalised or engraved products.
• Gift cards.

Damaged or wrong item

If a product arrives damaged or different from what you ordered, contact us within 48 hours of delivery with clear photos of the item and its packaging. We will replace it or refund it in full, including shipping.

How to request a return

1. Contact us through the contact page or WhatsApp with your order number and the reason.
2. We arrange a pickup time or the way to send the item back.
3. We inspect the product within two working days of receiving it.
4. We confirm the request and start the exchange or the refund.

Refunds

Once a return is accepted, the refund is issued within 7 to 14 working days. For cash-on-delivery orders, the refund is made by bank transfer to the account holder who placed the order.

Return shipping fees

We cover the shipping cost when the return is due to our mistake or a defect in the product. For a change of mind, the actual shipping cost is deducted from the refund.